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- Lead the planning team to achieve operation excellence and customer satisfaction 帶領派工中心團隊達到運作服務效率和客戶滿意度； - Implement operation strategies by leading the planning team 帶領派工團隊執(zhí)行運作團隊政策； - Effectively manage the planning activities according to the service request and engineer's competence to achieve high profession and planning efficiency 根據(jù)服務請求計劃和工程師能力，有效的管理提前派工，專業(yè)的完成現(xiàn)場服務和有效派工； - Focus on competence enhancement of the planning team by developing training plan 通過開展培訓計劃，提高派工團隊能力； - Support the management team continuously on planning process improvement and optimization； 持續(xù)的協(xié)助管理層團隊，進行過程管理的改進和優(yōu)化； - Has the responsibility to cooperate with other department/teams to facilitate pending problems solving and forward planning efficiency 負責和其他部門解決遺留服務請求問題； - Monitor the performance on warranty claim following up, ECB implementation, feedback to TS and follow up with the tasks； 管理索賠案例和ECB的執(zhí)行情況，并向技術部門反饋相關問題； - Support service managers via feedback on performance of technicians on safety, working attitude, and efficiency； 向服務經(jīng)理反饋工程師在安全，工作態(tài)度，有效性等問題； - Facilitate execution of the training program for operation teams and distributors 對運作團隊和代理商培訓項目的執(zhí)行； - To coach team members in use of ERP and other relevant system in order to timely do forward planning. 培訓并指導團隊使用ERP和其他相關系統(tǒng)，及時跟進服務請求的派工和管理 - Be responsible for planning some technicians and follow up planning if need 根據(jù)需要，負責某服務中心部分工程師的派工工作，進行訂單的過程管理 Experience requirements - More than 2 years’ experience in compressor equipment service or related equipment. - Experience in service support role in a customer orientated business environment. - Team management. Knowledge - Basic English in speaking and reading. - Good computer skills including Microsoft series and Lotus Notes. Educational requirements - College graduated or above, majored in mechanical engineering or equivalent. 職能類別：運營主管